Support for existing customers

How can I help?

Existing customers can report an issue, request assistance or start a prepared remote-support session here.

Submit a support request

Explain what happened and how work is affected so Tobias has the information needed to help.

Go to the support form

Start remote support

Only start the download when Tobias has asked you to, or when a support session has been agreed. You must explicitly allow the connection in TeamViewer.

Open TeamViewer downloads. Opens on TeamViewer’s website in a new tab

Submit a support request

Describe your support request

Fields marked * are required. An organisation or customer name helps us find the correct agreement and environment.

Priority / impact (Required field)

Do not submit passwords, login credentials, payment details, or other particularly sensitive information through this form.

Support covered by an agreement is handled under the agreed terms. Without a support agreement, work may be charged according to the current price list and minimum billing period.

The details are used to handle and follow up your support request. Read more in the privacy notice.